For countries outside our partnership network, we recommend purchasing an International eSIM for your device here:

WORLD SIM

From this site, you will have the opportunity to select your travel destination and purchase an esim for use that will be downloaded to your device. (Note: device must be esim and world capable.)

You can create log in credentials for the shop and then purchase the desired plan using credit card or paypal, or simply choose to check out as guest. Plans can vary in length (7 days, 30 days, etc) and by services available (voice, messaging, data). Please note that plans that include voice minutes utilize a local number for the esim, this is not your NTW number. All available international plans will include data services. If your handset supports dual sim, both your international sim and NTW sim can be in use simultaneously. See info below. 
It is recommended to communicate using OTT applications such as iMessage, FaceTime, What's App, Facebook messenger, etc. In order to check NTW voicemail simply dial your number and press * during Voicemail greeting. Enter password and access your voicemail messages.

Tips & Best Practices:

• • A QR Code will be provided to activate the international eSIM.
    iPhone users can click and hold on QR and menu will open, select Add esim. Android users, simply scan the QR code with your camera!
    WiFi connection is required for SIM installation so we HIGHLY recommend doing this prior to leaving the country so you are prepared when you land at your destination. However, keep in mind that your limited plan begins when you select to activate the sim. This begins when you click  " Activate Plan" which then generates the QR code for installation. You also have the option to log in and “top up” your plan if need to extend it with carriers that support that option!

  • Some carriers may require a SIM PIN in order to activate your international eSIM. Be sure to read the information related to the carrier you select. Typically they will provide a default PIN such as 0000 then you may be required to set one for use. We know that carrier Orange FR requires this default pin. You will be prompted to enter this PIN if required by the carrier.

  • Enable Data Roaming for the new SIM in settings. 
    
  • Using your NTW number:
    • If your phone is dual sim capable (this is based on device model as some can support dual sims with two esims and some can support dual sims using one physical sim and one esim): Enable Cellular Data Switching in your settings in order to allow the device to utilize both SIMS. This will allow calls and messages to be delivered on your NTW number while using the data plan associated with the International SIM.
    •  
      • If your phone is not dual sim capable, only one sim can be in use at a time so you will need to toggle on your international sim when you arrive at your destination and then toggle on your NTW sim when you arrive back in the US. Please note that if you have Wifi available while traveling you can toggle on your NTW sim and utilize Wifi Calling as long as this is enabled in your device settings. 
        
        
  • When returning to the United States, you will want to toggle off your international sim and power your device off and back on to prompt attachment.
    
    
    

Click here for a list of countries, country codes, and the rates for both calling and traveling internationally:

International Rates

For more information or assistance regarding International Calling, Roaming and Messaging, please contact Nex-Tech Wireless Customer Care at 877-621-2600 or 611 from your NTW phone.

Need help activating your International eSIM? Check out these step by step guides!